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2400IMX
Manual De Usuario
NEC 2400IMX Manual De Usuario
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LIST OF FIGURES
Figure
Title
Page
NDA-24282
LIST OF FIGURES
Page vii
Revision 1.0
Figure 2-1
Functional Outline of NEAX2400 CallCenterWorX-Enterprise ACD System . . . . . . . . . . . . . 4
Figure 2-2
Block Diagram of ACD System (Single CPU Configuration) . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Figure 2-3
Block Diagram of ACD System (Dual CPU Configuration) . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Figure 2-4
Outer View of Dterm Series III Agent Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Figure 2-5
Over View of Dterm Series E Agent Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Figure 2-6
Supervisory Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Figure 2-7
NEAX2400 CallCenterWorX-Enterprise ACD System Configuration . . . . . . . . . . . . . . . . . . 14
Figure 2-8
ACD Group Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Figure 2-9
Concept of Operation Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 3-1
Static Caution Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 3-2
3M Model 8012 Portable Field Service Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 3-3
Peripheral Equipment Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 3-4
Connection of ACD Agent Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Figure 3-5
Key Pads on ACD Agent Position Keyboard (Dterm Series III) . . . . . . . . . . . . . . . . . . . . . . 23
Figure 3-6
Key Pads on ACD Agent Position Keyboard (Dterm Series E) . . . . . . . . . . . . . . . . . . . . . . . 24
Figure 3-7
Connection of ACD Supervisory Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 3-8
Key Pads on Supervisory Position Keyboard (Dterm Series III) . . . . . . . . . . . . . . . . . . . . . . 26
Figure 3-9
Key Pads on Supervisory Position Keyboard (Dterm Series E) . . . . . . . . . . . . . . . . . . . . . . 27
Figure 3-10
Cable Connection between MIS and PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 3-11
Connection of Emergency Recorder (When Emergency Recorder Has Starting Terminal) 29
Figure 3-12
Connection of Emergency Recorder (When Emergency Recorder Does Not Have
Starting Terminal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Figure 3-13
Connection of Announcement Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 3-14
System Configuration (when IVR/Host is installed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 3-15
Connection of Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 3-16
Connection of IVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 3-17
Hardware and Software Upgrading Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 4-1
RS Connector Leads Accommodation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Figure 4-2
Position in IMG
dxh
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Figure 4-3
LT Connector Leads Accommodation of PIMU-A (1/2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Figure 4-3
LT Connector Leads Accommodation of PIMU-A (2/2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Figure 4-4
LT Connector Leads Accommodation of PIMB (1/2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Figure 4-4
LT Connector Leads Accommodation of PIMB (2/2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Figure 4-5
ELC Connector Leads Accommodation of PIMB (1/2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Figure 4-5
ELC Connector Leads Accommodation of PIMB (2/2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Figure 4-6
Connection Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Figure 4-7
LT Connector Leads Accommodation of PIMU-A (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Figure 4-7
LT Connector Leads Accommodation of PIMU-A (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Figure 4-7
LT Connector Leads Accommodation of PIMU-A (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Figure 4-8
LT Connector Leads Accommodation of PIMB (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Figure 4-8
LT Connector Leads Accommodation of PIMB (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Figure 4-8
LT Connector Leads Accommodation of PIMB (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Figure 4-9
Connecting Route Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Figure 4-10
LT Connector Leads Accommodation of PIMU-A (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Figure 4-10
LT Connector Lead Accommodation of PIMU-A (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Figure 4-10
LT Connector Leads Accommodation of PIMU-A (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Figure 4-11
LT Connector Leads Accommodation of PIMK (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Figure 4-11
LT Connector Leads Accommodation of PIMK (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
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