American Water Heater HPE10280H045DV Manual De Usuario

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A condensate pump may be necessary if the drain 
point is above the level of the condensate drain 
on the heat pump water heater. A condensate 
pump failure detect is provided with the heat pump 
water heater control. Follow the instructions in the 
installation and operation manual for connection 
of the condensate pump failure switch to the heat 
pump control.

Should the condensate pump fail to operate and 
clear the condensate from the pump reservoir, the 
fl oat switch provided with the pump will open. The 
heat pump control will detect condensate pump 
failure and shut off the heat pump in order to stop 
condensate from being produced. “HEAT PUMP 
FAULT” will be displayed on the user interface 
and the heat pump will not operate until the fault 
is cleared. By checking the MAINTENANCE 
DISPLAY, the fault can be narrowed down. For 
a condensate pump failure, the MAINTENANCE 
DISPLAY will indicate CONDENSATE DRAIN 
ALARM.

In order to determine the cause of the condensate 
drain alarm, fi rst ensure that the condensate pump 
has power. Check that the condensate pump is 
plugged into an outlet and that the socket that the 
condensate pump is plugged into is powered. If the 
pump has power, check the outlet tubing for clogs 
or kinks that could prevent fl ow of condensate. 
Also check the pump inlet in the sump for debris 
that might block fl ow. Follow the condensate pump 
manufacturer’s instructions for seperating the pump 
section from the tank.

If condensate pump appears to be functioning 
properly but is unable to clear the condensate from 
the tank, make sure the height of the discharge 
point does not exceed the pump manufacturer’s 
specifi cation. Consult the manufacturer’s literature 
for this information.

Condensate may be produced when the heat pump 
runs, depending on the amount of humidity in the 
air. If the relative humidity is high, the amount 
of condensate can exceed 20 oz per hour. The 
condensate is collected in a plastic pan under 
the evaporator. Two drain ports are provided for 
connection of primary and secondary drain lines. 
1/2 inch PVC is recommended for connection to the 
drain ports. The condensate pan, drain ports and 
lines should be inspected and cleaned periodically. 
Shut off power to the appliance before performing 
any maintenance or repair. Access to the drain 
pan can be gained by removing right side of louver 
panel. The black plastic pan is inside located below 
the evaporator and the two drain ports are located 
toward the back of the unit. Wipe the inside of the 
condensate pan with a clean rag to remove any 
debris or algea that may be present. Use an old 
toothbrush or a bottle brush to clean the inside of 
the two drain ports. Flush the ports with a small 
amount of clean water. Clean the condensate 
pump, if one is installed, in accordance with the 
manufacturer’s instructions.

Condensate should be disposed of in accordance 
with any applicable local codes that may exist. 
Guidelines for HVAC systems are applicable to the 
heat pump water heater.

IMPORTANT: Before attempting to clean or replace the condensate drain pan or lines press the power button to 
place the water heater in Standby Mode and shut-off power to the water heater at the circuit breaker/fuse box.
1.  Remove the access panel (fan side) by loosening the screws securing it to the unit. 
2.  Check the condensate drain pan and drain lines for any dirt or debris that might interfere with proper drainage. 

Wipe out any dirt or debris with a damp cloth.

3.  Once the condensate drain pan and lines have been inspected/cleaned, secure the access panel to the water 

heater.

4.  Restore power to the water heater and press the power button to turn the water heater on. 

NOTE: The water heater will conduct an eight (8) minute system diagnostic prior to operation.