Toshiba U600D Manual De Usuario
User ’s Manual
9-19
Troubleshooting
Problem
Procedure
Reading of the
fingerprint was not
successful
Please try again using the correct posture. Refer
Try the recognition process again using another
enrolled finger.
The fingerprint
cannot be read due
to injuries to the
finger
Try the recognition process again using another
enrolled finger.
If fingerprints from all the enrolled fingers cannot
If fingerprints from all the enrolled fingers cannot
be read, please logon by using the keyboard to
input the password for the time being.
If problems persist, contact your dealer.
If problems persist, contact your dealer.
Fingerprint Pre-OS
feature or Single
Sign On feature
cannot be enabled
Please use TOSHIBA HW Setup to register the
User Password if it was not registered.
Fingerprint Pre-OS
feature does not
work
Make sure you have enroll finger in windows
account.
Set the User Password by using TOSHIBA HW
Set the User Password by using TOSHIBA HW
Setup and restart the system.
Make sure place a checkmark in “Enable Pre-OS
Make sure place a checkmark in “Enable Pre-OS
Fingerprint Authentication” on the TrueSuite
Access Manager setting.
Fingerprint Sensor
Problem
Procedure
ExpressCard error
occurs
Reseat the ExpressCard to make sure it is firmly
connected.
Make sure the connection between the external
Make sure the connection between the external
device and the card is firm.
Check the card’s documentation.
If problems persist, contact your dealer.
Check the card’s documentation.
If problems persist, contact your dealer.
ExpressCard
Refer also to Chapter 8,