Samsung SCX-4521FR Manual De Usuario

Troubleshooting

9.7

The machine 
does not 
print.

The machine is not 
receiving power.

Check the power cord 
connections. Check the power 
switch and the power source.

The machine is not 
selected as the default 
printer.

Select your printer as your 
default printer in your Windows.

Check the machine for 
the following:
• The front door is not 

closed.

• Paper is jammed.

• No paper is loaded.

• The toner cartridge 

is not installed.

After locating the problem, clear 
it.
• Close the door.

• Clear the paper jam. See 

“Clearing Paper Jams” on 
page 9.2.

• Load paper. See “Loading 

• Install the toner cartridge. See 

If a printer system error occurs, 
contact your service 
representative.

The connection cable 
between the computer 
and the machine is not 
connected properly.

Disconnect the printer cable and 
reconnect it.

The connection cable 
between the computer 
and the machine is 
defective.

If possible, attach the cable to 
another computer that is working 
properly and print a job. You can 
also try using a different printer 
cable.

The port setting is 
incorrect.

Check the Windows printer setting 
to make sure that the print job is 
sent to the correct port, for 
example, LPT1. If the computer 
has more than one port, make 
sure that the machine is attached 
to the correct one.

The machine may be 
configured incorrectly. 

Check the printer properties to 
ensure that all of the print 
settings are correct. 

The printer driver may 
be incorrectly 
installed.

Repair the printer software. For 
details, see Software User’s 
Guide. 

The machine is 
malfunctioning.

Check the display message on the 
control panel to see if the 
machine is indicating a system 
error.

The machine 
selects print 
materials 
from the 
wrong paper 
source.

The paper source 
selection in the printer 
properties may be 
incorrect.

For many software applications, 
the paper source selection is 
found under the Paper tab within 
the printer properties. Select the 
correct paper source. For details, 
see Software User’s Guide.

A print job is 
extremely 
slow.

The job may be very 
complex.

Reduce the complexity of the 
page or try adjusting the print 
quality settings.

The maximum print speed of your 
machine is 20 PPM for Letter-sized 
paper and 20 PPM for A4-sized 
paper.

If you are using 
Windows 98/Me, the 
Spooling Setting may 
be set incorrectly. 

From the Start menu, choose 
Settings and Printers. Right-
click the your printer icon, 
choose Properties, click the 
Details tab, and then choose the 
Spool Settings button. Select 
the desired spool setting.

Half the page 
is blank.

The page orientation 
setting may be 
incorrect.

Change the page orientation in 
your application. For details, see 
Software User’s Guide.

The paper size and the 
paper size settings do 
not match.

Ensure that the paper size in the 
printer driver settings matches 
the paper in the tray.
Or, ensure that the paper size in 
the printer driver settings 
matches the paper selection in the 
software application settings you 
use.

The machine 
prints, but the 
text is wrong, 
garbled, or 
incomplete.

The printer cable is 
loose or defective.

Disconnect the printer cable and 
reconnect. Try a print job that you 
have already printed successfully. 
If possible, attach the cable and 
the machine to another computer 
and try a print job that you know 
works. Finally, try a new printer 
cable.

The wrong printer 
driver was selected.

Check the application’s printer 
selection menu to ensure that 
your machine is selected.

The software 
application is 
malfunctioning.

Try printing a job from another 
application.

The operating system 
is malfunctioning.

Exit Windows and reboot the 
computer. Turn the machine off 
and then back on again.