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Samsung SCX-6555N Series Manual De Usuario

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Troubleshooting
CLEARING PAPER JAMS
When a paper jam occurs, the warming message appears on the display 
screen. Refer to the table below to locate and clear the paper jam.
In the tray 1
1.
Pull out the paper tray to open. After you pull it out completely, lift the 
front part of the tray up slightly to release the tray from the machine.
 
2.
Remove the jammed paper by gently pulling it straight out.
Once you remove the jammed paper here, open the side cover and then 
close it to clear the error message on the display.
If there is any resistance, and the paper does not move immediately when 
you pull, stop pulling. Then:
3.
Open the side cover.
MESSAGE
LOCATION OF JAM
GO TO
Paper Jam in tray 1
, 
Paper Jam in tray 2
, 
Paper Jam in tray 2 
(HCF)
, 
Paper Jam in tray 3
, 
Paper Jam in tray 3 
(HCF)
, 
Paper Jam in tray 4
,
Paper Jam in MP 
tray
In the paper feed area 
(tray 1, optional tray, or 
multi-purpose tray)
Paper Jam in exit 
area
In the fuser area or 
around the toner 
cartridge
Paper Jam inside of 
machine
In the paper exit area
Paper Jam at the 
bottom of duplex 
path, 
Paper Jam at the 
top of duplex path, 
Paper Jam inside of 
duplex path
In the duplex unit
Paper jam in front of 
finisher
In the stacker unit
Paper jam inside 
finisher, Paper jam 
inside finisher’s 
duplex
In the stacker unit
Paper jam at exit of 
finisher
In the stacker unit
To avoid tearing the paper, pull the jammed paper out gently and 
slowly. Follow the instructions in the following sections to clear the 
jam. 
Do not touch the shiny imaging unit surface. Scratches or smudges 
will result in poor print quality.