LaCie 301910 Manual De Usuario

LaCie Slim DVD±RW • 

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Troubleshooting

User Manual 

page 19

Problem

Question

Solution

The drive is not running 
noticeably faster when 
connected via Hi-Speed 
USB 2.0.

Are there other USB devices con-
nected to the same port or hub?

Disconnect any other USB devices and see if the drive’s perfor-
mance improves.

Is the drive connected to a USB hub?

A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 
speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make 
sure your USB hub supports Hi-Speed USB 2.0.

Is the drive connected to a Hi-Speed 
USB 2.0 port on your computer?

Make sure that the Hi-Speed USB 2.0 drivers for both your host 
bus adapter and device have been installed correctly. If in doubt, 
uninstall the drivers and re-install them.

Does your computer or operating 
system support Hi-Speed USB 2.0?

See 

 and 

for more information.

The drive is working 
slowly.

Is the drive connected directly to the 
host computer?

Make sure that your drive is connected directly to the computer (see 

 for more information). 

For best performance, connect devices directly to the computer. For 
more information, see 

.

The drive’s media tray will 
not open.

Have you tried dragging the disc’s 
icon to the Trash?

Drag the disc icon onto the Trash icon. The disc should then eject 
automatically. If this does not work, try using the eject function of 
the software program that you are using.

Has a software program locked the 
eject function?

To check, disconnect the interface cable, then reconnect and push 
the Open/Close button. If the disc still will not eject, see section 

 for more information on how to eject 

your media.