Compaq Evo Desktop Manual De Usuario

Troubleshooting Guide

Troubleshooting Without Diagnostics

Hard drive error occurs.

Hard disk has bad 
sectors or has failed.

Use a utility to locate and block 
usage of bad sectors. If necessary, 
reformat the hard disk.

Disk transaction problem.

Either the directory 
structure is bad or 
there is a problem with 
a file.

In Windows 98, run ScanDisk. 
Click Start > Programs > 
Accessories > System Tools > 
ScanDisk. 

In Windows 2000, Windows NT, 
and Windows XP, right-click Start, 
click Explore, and select a drive. 
Select File > Properties > Tools. 
Under Error-checking, click 
Check Now.

Drive not found 
(identified).

Cable could be loose.

Check cable connections.

The system may not 
have automatically 
recognized a newly 
installed device.

See reconfiguration directions 
in the “Hardware Installation 
Problems” section. If system still 
does not recognize the new device, 
check to see if the device is listed 
within Computer Setup. If it is 
listed, the probable cause is a 
driver problem. If it is not listed, 
the probable cause is a hardware 
problem.

If this is a newly installed drive, 
enter Setup and try adding a POST 
delay under Advanced > 
Power-On.

177620-006.book  Page 12  Thursday, March 14, 2002  3:16 PM