Compaq Evo Desktop Manual De Usuario

Troubleshooting Guide

Troubleshooting Without Diagnostics

Some common causes and solutions for network problems are listed 
in the following table. These guidelines do not discuss the process of 
debugging the network cabling.

Remote Wakeup feature 
is not functioning.

The Remote Wakeup 
feature is not available 
when using an AUI 
network connection.

Use an RJ-45 network connection.

Remote Wakeup is not 
enabled.

Use the Network control 
application to enable Remote 
Wakeup. See the 

Desktop 

Management Guide.

Network driver does 
not detect network 
controller.

Network controller is 
disabled.

Run Computer Setup and enable 
network controller.

Incorrect Network Driver.

Check the network controller 
documentation for the correct 
driver or obtain the latest driver 
from the manufacturers Web site.

Network status link light 
does not turn on or it 
never flashes.

✎

The network 
status light is 
supposed to flash 
when there is 
network activity.

No active network is 
detected.

Check cabling and network 
equipment for proper connection.

Network controller is not 
set up properly.

Use the Network control 
application to verify that device 
is working properly. See the 
Network Communications Guide.

System is configured for 
AUI connection.

No solution; link LED does not 
apply to AUI connections.

Network driver is not 
properly loaded.

Reinstall network drivers. See the 
Network Communications Guide.

177620-006.book  Page 26  Thursday, March 14, 2002  3:16 PM