Compaq Evo Desktop Manual De Usuario

Troubleshooting Guide

Troubleshooting Without Diagnostics

If you encounter CD-ROM or DVD problems, see the common 
causes and solutions listed in the following table or to the 
documentation that came with the optional device.

System will not boot from 
CD-ROM or DVD drive.

The CD-ROM or DVD 
boot is not enabled 
through the Computer 
Setup utility.

Run the Computer Setup utility and 
enable booting to removable media 
and verify boot order settings.

Non-bootable CD in 
drive.

Try a bootable CD in the drive.

CD-ROM or DVD devices 
are not detected or driver 
is not loaded.

Drive is not connected 
properly or not properly 
configured.

See the documentation that came 
with the optional device.

Movie will not play in the 
DVD drive.

Movie may be 
regionalized for a 
different country.

See the documentation that came 
with the DVD drive.

Decoder software is 
not installed.

Install decoder software.

Cannot eject compact disc 
(tray-load unit).

Disc not properly 
seated in the drive.

Turn off computer and insert a thin 
metal rod into the emergency eject 
hole and push firmly. Slowly pull 
the tray out from the drive until the 
tray is fully extended, then remove 
the disc.

CD-ROM, CD-RW, 
DVD-ROM, or DVD-R/RW 
drive cannot read a disc or 
takes too long to start.

CD has been inserted 
upside down.

Re-insert the CD with the label 
facing up.

177620-006.book  Page 33  Thursday, March 14, 2002  3:16 PM