Dialogic M7324 Manual De Usuario

Table of Contents

1. How to Use This Manual .............................................................................. 11

1.1. Audience ...................................................................................................... 11

1.2. Product Terminology ................................................................................... 11

1.3. PBX Models Covered in This Manual ......................................................... 12

1.4. Documentation Conventions........................................................................ 13

Voice Hardware Covered by This Manual .................................. 14

1.5.1. Dialogic

Voice Hardware Model Names........................................... 14

1.6. When to Use This Manual ........................................................................... 15

1.7. How This Manual Is Organized ................................................................... 15

2. Introduction to PBXs and KTSs .................................................................. 17

2.1. Supervised Call Transfer.............................................................................. 19

2.2. Blind Call Transfer....................................................................................... 20

2.3. Caller ID....................................................................................................... 21

2.4. Called Number ID ........................................................................................ 22

2.5. Positive Disconnect Supervision.................................................................. 23

2.6. In-Band Signaling ........................................................................................ 24

2.7. Out-of-Band Signaling ................................................................................. 24

2.8. Read Display Messages................................................................................ 24

2.9. “Pressing” Keys ........................................................................................... 25

2.10. Message Waiting Indication....................................................................... 25

2.11. Automated Attendant ................................................................................. 25

3. PBX Integration Overview ........................................................................... 27

3.1. Voice Features Supported ............................................................................ 27

3.2. PBX Integration Features Supported ........................................................... 29

3.2.1. Dialogic

Unified API......................................................................... 29

PBX Integration Board Description ............................................ 31

3.3.1. Features ............................................................................................... 31

3.3.2. Functional Description ........................................................................ 32

3.3.3. Configurations ..................................................................................... 34

3.3.4. Software Support................................................................................. 34

4. PBX Systems.................................................................................................. 37

4.1. Avaya Definity PBXs................................................................................... 37

4.1.1. Avaya Switch Programming Requirements ........................................ 37

4.1.2. Using the Dialogic

PBX Integration Board....................................... 39

4.1.3. Programmable Feature Keys ............................................................... 41

3