Barco MFGD 2621 Manual De Usuario

Warranty Statement

115

BarcoView warrants that the equipment will be free of defects in 
workmanship or material for the warranty period.

Notwithstanding the provisions of clause 2, repair and replacement of 
defects in material and/or workmanship under this warranty shall be 
accomplished in our works in the following manner:

1.1 The Customer, upon the occurrence of any equipment failure, shall 
contact BarcoView Customer Support Center (or an authorized service 
center) by telephone, fax or e-mail and shall provide the applicable 
Customer Support person with a complete description of the problem 
being encountered, including the model and serial number of the 
equipment in which the problem has arisen. 

1.2 The Customer Support person shall diagnose the problem 
experienced by the Customer and shall advise the Customer on how to 
proceed. Customer Support may ask to return the faulty equipment or 
faulty subassemblies to the BarcoView Customer Support Center (or an 
authorized service center) for repair activities. The Customer shall ask 
for a RMA or RAN number to a BarcoView Customer Support Center (or 
an authorized service center).

1.3 The Customer shall return, freight prepaid, the defective equipment 
or subassemblies for repair to the BarcoView Customer Support Center 
(or an authorized service center). 

1.4 Replacement parts used shall be new or equivalent to new parts for 
the revision level of the equipment. The warranty period for the 
replacement parts will expire at the same moment as the original 
warranty period of the equipment. All parts replaced hereunder and 
returned to BarcoView (or an authorized service center) shall become 
the property of BarcoView (or the authorized service center).

1.5 The repaired equipment shall be returned to the Customer, by 
regular freight, at BarcoView's charge.