Toshiba GN-1060 Manual De Usuario

 Troubleshooting    45

If any error messages are displayed on the touch panel, see the following table to troubleshoot the problems for the 
Wireless LAN.

When you cannot connect to this equipment, reboot it *. If you still cannot, check the following requirements:

y

The user certificate is not expired.

y

The access point settings and network settings are correctly set.

y

While [WEP] or [NONE] is selected in SECURITY of the Ad Hoc Mode or Infrastructure Mode, if the Wireless LAN 
cannot be connected even though “connected” has been displayed as its status on the touch panel of this equipment, 
the SSID or WEP key may be set incorrectly. In this case, confirm and correct the settings of the Wireless LAN.

y

When you use the equipment with the encryption of Access Point set to the TKIP/AES mixed mode, select AES 
encryption for the equipment.

*

Press and hold the [POWER] button for at least 1 second to shutdown the equipment and then press it again.

Bad certificate

Unsupported certificate is installed.  Reinstall the appropriate certificate.  This 
equipment supports md5RSA and sha1RSA certificate only.

Bad record mac

SSL Key exchange failed.  Turn the power OFF and then ON to restart the 
equipment.

Certificate expired

The certificate has been expired.  Make sure that the time is set correctly or 
whether the certificate is expired.

Certificate revoke

The certificate has been revoked.  Ask your network administrator.

Certificate unknown

The installed CA certificate cannot work as server certificate.  Make sure to install 
a correct CA certificate.

Decompression failure

This equipment does not support the SSL compression.  Please disable the SSL 
compression on the RADIUS server.

Handshake failure

Unsupported encryption may be set on the server. Make sure to use the 
supported encryption method.

Illegal parameter

Unsupported version of the TLS protocol may be used.  Make sure to use the 
supported version of the TLS protocol.

No certificate

No certificate is installed or you do not specify the certificate file name.  Make 
sure to install the certificate and specify the certificate file name correctly.

Peer error certificate

Installed CA certificate cannot verify the server certificate in the RADIUS server.  
Make sure to install a correct CA certificate.

Peer error no certificate

The RADIUS server operates the communication with the certificate using the 
TLS protocol.

Peer no cipher

The RADIUS server requests the unsupported encryption for this equipment.

Peer error unsupported certificate 
type

This equipment uses the certificate that the RADIUS server does not support.

Peer unexpected message

The RADIUS server sends the message that is not TLS standard.  Confirm the 
settings on the RADIUS server.

Unknown remote error type

The RADIUS server sends the alert message of illegal TLS.

Unsupported certificate

This equipment uses the certificate that the RADIUS server does not support.

Unknown ca

Installed CA certificate cannot verify the server certificate in the RADIUS server.  
Make sure to install a correct CA certificate.

Unable to connect

Ask the administrator.