Linksys SPA9000 Manual De Usuario

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Appendix B: Configuring the Nighttime Auto-Attendant

The auto-attendant is an internal service within the System. It plays pre-recorded voice messages that offer the 
caller a menu of choices, so the auto-attendant can appropriately direct the call. After the caller has made a 
choice, the call is routed to the appropriate extension, so the caller is connected to the correct party or presented 
with another menu of choices.

There are three auto-attendants available, one for daytime, one for nighttime, and one for weekends/holidays. By 
default, the daytime auto-attendant is enabled, and the first message it plays (Prompt ID 1) is suitable for 
business hours. This appendix covers the steps required to configure the auto-attendant for nighttime hours.

You can save up to 10 customized greetings. The first four have default messages, which can be changed 
through the Interactive Voice Response Menu.

If you want a caller to hear a different greeting during nighttime (non-business) hours, then you should record a 
new prompt, such as Prompt ID 5, using the Interactive Voice Response Menu and then configure the 
auto-attendant settings using the Web-based Utility. For example, Prompt ID 5 could say, “The company is 
currently closed. Our business hours are 9 AM to 5 PM, Monday to Friday.”

The following instructions explain how to record Prompt ID 5 and configure the nighttime auto-attendant to use 
Prompt ID 5 as the initial greeting. You can also use these instructions to record additional prompts and further 
customize your auto-attendant, as long as you also update the AA script 2 code accordingly through the Web-
based Utility (refer to “Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users”).

1

“If you know your party’s extension, you may enter it now.”

2

“Your call has been forwarded.”

3

“Not a valid extension, please try again.”

4

“Goodbye.”

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