Linksys SPA9000 Manual De Usuario
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Appendix B: Configuring the Nighttime Auto-Attendant
Description of the Auto-Attendant
Description of the Auto-Attendant
IP Telephony System
Appendix B: Configuring the Nighttime Auto-Attendant
Description of the Auto-Attendant
The auto-attendant is an internal service within the System. It plays pre-recorded voice messages that offer the
caller a menu of choices, so the auto-attendant can appropriately direct the call. After the caller has made a
choice, the call is routed to the appropriate extension, so the caller is connected to the correct party or presented
with another menu of choices.
caller a menu of choices, so the auto-attendant can appropriately direct the call. After the caller has made a
choice, the call is routed to the appropriate extension, so the caller is connected to the correct party or presented
with another menu of choices.
There are three auto-attendants available, one for daytime, one for nighttime, and one for weekends/holidays. By
default, the daytime auto-attendant is enabled, and the first message it plays (Prompt ID 1) is suitable for
business hours. This appendix covers the steps required to configure the auto-attendant for nighttime hours.
default, the daytime auto-attendant is enabled, and the first message it plays (Prompt ID 1) is suitable for
business hours. This appendix covers the steps required to configure the auto-attendant for nighttime hours.
Instructions for Setting Up the Nighttime Auto-Attendant
You can save up to 10 customized greetings. The first four have default messages, which can be changed
through the Interactive Voice Response Menu.
through the Interactive Voice Response Menu.
If you want a caller to hear a different greeting during nighttime (non-business) hours, then you should record a
new prompt, such as Prompt ID 5, using the Interactive Voice Response Menu and then configure the
auto-attendant settings using the Web-based Utility. For example, Prompt ID 5 could say, “The company is
currently closed. Our business hours are 9 AM to 5 PM, Monday to Friday.”
new prompt, such as Prompt ID 5, using the Interactive Voice Response Menu and then configure the
auto-attendant settings using the Web-based Utility. For example, Prompt ID 5 could say, “The company is
currently closed. Our business hours are 9 AM to 5 PM, Monday to Friday.”
The following instructions explain how to record Prompt ID 5 and configure the nighttime auto-attendant to use
Prompt ID 5 as the initial greeting. You can also use these instructions to record additional prompts and further
customize your auto-attendant, as long as you also update the AA script 2 code accordingly through the Web-
based Utility (refer to “Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users”).
Prompt ID 5 as the initial greeting. You can also use these instructions to record additional prompts and further
customize your auto-attendant, as long as you also update the AA script 2 code accordingly through the Web-
based Utility (refer to “Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users”).
Prompt ID
Default Audio Message
1
“If you know your party’s extension, you may enter it now.”
2
“Your call has been forwarded.”
3
“Not a valid extension, please try again.”
4
“Goodbye.”
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