Cisco Systems CiscoWorks2000 Manual De Usuario

Priority level 2 (P2)—Your production network is severely degraded, 
affecting significant aspects of business operations. No workaround is 
available.

Priority level 1 (P1)—Your production network is down, and a critical impact 
to business operations will occur if service is not restored quickly. No 
workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and 
the conditions of service contracts, when applicable.

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself

, 

saving 

both cost and time. The site provides around-the-clock access to online tools, 
knowledge bases, and software. To access the Cisco TAC Web Site, go to the 
following URL:

All customers, partners, and resellers who have a valid Cisco services contract 
have complete access to the technical support resources on the Cisco TAC Web 
Site. The Cisco TAC Web Site

 

requires a Cisco.com login ID and password. If you 

have a valid service contract but do not have a login ID or password, go to the 
following URL to register:

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and 
you are a Cisco.com registered user, you can open a case online by using the TAC 
Case Open tool at the following URL:

If you have Internet access, it is recommended that you open P3 and P4 cases 
through the Cisco TAC Web Site.

The Cisco TAC Escalation Center addresses issues that are classified as priority 
level 1 or priority level 2; these classifications are assigned when severe network 
degradation significantly impacts business operations. When you contact the TAC 
Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will 
automatically open a case.