Gateway WBR-100 Manual De Usuario

Chapter 5: Troubleshooting

www.gateway.com

You can use the ping utility to help determine whether a connection has been 
established on a network or to determine a numerical IP address 
(xxx.xxx.xxx.xxx) based on an alphanumeric Internet or Web address such as 

www.gateway.com

.

Also, your router may have difficulty sending and receiving e-mail or 
connecting to the Internet if your ISP’s mail and server addresses are configured 
with single words, such as “mail,” “home,” or “pop3”. The router has no way 
to resolve these abbreviated addresses to the actual IP and Web addresses 
required for connection. The ping utility can help you find out the required 
addresses.

Turn on your computer, the router, and the DSL or cable modem.

Click 

, then click 

. Type command in the 

 box, then click 

.

At the command prompt, type ping followed by the single word or verbal 
address you want resolved (for example “ping mail”), then press E

.

The ping utility returns the actual IP address of the “mail” server (in this 
case 64.8.50.100). Write down this number.

This number works as the IP address of your ISP’s e-mail server. 
Unfortunately, this number may change at some point, so it may be 
necessary to further resolve the number to determine the actual web 
address of the server. The web address probably will not change.