IBM 51 Manual De Usuario
Chapter
1.
Introduction
to
troubleshooting
Problem
determination,
or
troubleshooting,
is
a
process
of
determining
why
a
product
is
not
functioning
in
the
expected
manner.
This
guide
provides
information
to
help
you
identify
and
resolve
problems
that
you
encounter
when
using
Tivoli
Intelligent
Orchestrator.
Product
and
system
overview
Tivoli
Intelligent
Orchestrator
is
an
automated
resource
management
solution
for
corporate
and
Internet
data
centers.
Through
orchestrated
provisioning,
it
provides
the
ability
to
manage
the
IT
environment
in
real
time,
according
to
defined
business
policies,
to
achieve
desired
business
goals.
Many
organizations
face
challenges
in
managing
their
existing
IT
resources,
evaluating
their
effectiveness
in
supporting
business
needs,
and
determining
how
to
meet
future
needs
with
existing
or
new
resources.
To
effectively
respond
to
change,
financial
pressures,
and
competition,
businesses
need
to
maintain
an
environment
that
is
flexible,
responsive,
and
makes
optimal
use
of
available
resources.
There
are
two
aspects
to
creating
such
an
environment:
Creating
a
flexible
business
model
Many
organizations
have
difficulty
responding
to
change
because
business
processes.
In
some
organizations,
processes
might
be
too
rigid
and
difficult
to
adapt
to
different
situations.
Conversely,
other
organizations
struggle
with
processes
that
are
unclear,
inconsistent,
or
duplicated
by
participants
in
the
processes.
To
effectively
respond
to
change,
businesses
must
clearly
define
their
end-to-end
business
processes
and
subprocesses.
For
maximum
flexibility
and
consistent
implementation,
subprocesses
are
designed
as
components
that
can
be
customized
or
reused
in
larger
processes.
Creating
a
flexible
IT
environment
To
support
changing
business
needs
and
priorities,
the
IT
infrastructure
that
supports
the
operations
and
applications
in
a
business
must
be
optimized
for
allocation
based
on
demand
and
re-purposing
in
different
business
contexts.
Tivoli
Intelligent
Orchestrator
helps
you
to
develop
an
optimized
IT
environment
by:
Modeling
your
business
processes
You
can
capture
your
business
processes
in
workflows.
Workflows
automatically
and
consistently
perform
the
configuration
tasks
that
you
currently
perform
manually.
Tivoli
Intelligent
Orchestrator
provides
workflows
that
you
can
customize,
or
you
can
create
new
ones
to
support
your
existing
tools
and
processes.
Workflows
can
automate
processes
from
configuring
and
allocating
servers,
to
installing,
configuring,
and
patching
software,
and
can
be
either
large
and
complex
or
can
consist
of
a
single
command.
The
automation
of
configuration
tasks
is
called
automated
provisioning.
Modeling
your
data
center
assets
Tivoli
Intelligent
Orchestrator
manages
a
virtual
representation
of
your
data
center
in
a
data
center
model.
Virtualization
exists
on
several
levels
to
provide
flexible
configuration
in
different
contexts:
©
Copyright
IBM
Corp.
2003,
2006
1