Billion Electric Company VGL Manual De Usuario

 

Chapter 5: Troubleshooting 

If the router is not functioning properly, first check this chapter for simple troubleshooting before 
contacting your service provider or Billion support. 

 

Check the connection between the adapter and the router. If the error 

persists, you may have a hardware problem. In this case you should 

contact technical support. 

Try the default login and password, refer to Chapter 3. If this fails, you can 

restore your router to its factory settings by holding the Reset button on the 

back of your router more than 6 seconds. 

Ensure that the telephone cable is connected properly from the ADSL port 

to the wall jack. The ADSL LED on the front panel of the router should be 

on. Check that your VPI, VCI, encapsulation type and type of multiplexing 

settings are the same as those provided by your ISP. Reboot the router 

GE. If you still have problems, you may need to verify these settings with 

your ISP. 

Ensure that all other devices connected to the same telephone line as your 

router (e.g. telephones, fax machines, analogue modems) have a line filter 

connected between them and the wall socket (unless you are using a 

Central Splitter or Central Filter installed by a qualified and licensed 

electrician), and ensure that all line filters are correctly installed and the 

right way around. Missing line filters or line filters installed the wrong way 

around can cause problems with your ADSL connection, including causing 

frequent disconnections. 

 

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