Samsung ML-2550 Series Manual De Usuario

S

OLVING

 P

ROBLEMS

7.2

If the printer is not working properly, consult the following 
checklist. If the printer does not pass a step, follow the 
corresponding troubleshooting suggestions.

Make sure that the 

button on the control panel 
is on in green and “Ready” 
is shown on the display. 

• If the button backlight are off, check the power cord 

connection. Check the power switch. Check the power 
source by plugging into another outlet.

• If the button backlight are on in orange, check the 

display message and go to “Understanding Display 
Messages” on page 7.20. 

Print a demo page to verify 
that the printer is feeding 
paper correctly. See 
page 2.14.

• If a demo page does not print, check the paper supply in 

the paper tray.

• If the paper jams in the printer, go to “Clearing Paper 

• If an error message appears on the display, go to 

Check the demo page to see 
if it is printed correctly.

If there is a print quality problem, go to “Solving Print 
Quality Problems” on page 7.15. 

Print a short document 
from a software application 
to verify that the computer 
and printer are connected 
and are communicating 
correctly.

• If the page does not print, check the cable connection 

between the printer and the computer. 

• Check the print queue or print spooler to see if the 

printer has been paused.

• Check the software application to ensure that you are 

using the proper printer driver and communication port. 
If the page is interrupted during printing, go to “Solving 
General Printing Problems” on page 7.3.

If completing the checklist 
does not resolve the printer 
problem, check the 
following troubleshooting 
sections.

• “Solving General Printing Problems” on page 7.3.
• “Understanding Display Messages” on page 7.20.
• “Common Windows Problems” on page 7.22.
• “Common Macintosh Problems” on page 7.23.
• “Troubleshooting PS Errors” on page 7.24.
• “Common Linux Problems” on page 7.25..