Samsung CLP-660 Series Manual De Usuario
7.15
<Troubleshooting>
Common Windows problems
Note
Refer to Microsoft Windows 2000/XP/2003/Vista User’s Guide
that came with your PC for further information on Windows error
messages.
that came with your PC for further information on Windows error
messages.
An unknown image
repetitively appears
on the next few
sheets or loose
toner, light print, or
contamination
occurs.
repetitively appears
on the next few
sheets or loose
toner, light print, or
contamination
occurs.
You machine is probably being used at an
altitude of 1,000 m (3,281 ft) or above. The
high altitude may affect the print quality from
loose toner or light imaging. You can set this
option through Printer Settings Utility or the
Printer Tab in printer driver’s properties. See
"Altitude Setting after Software Installation" on
page 3.4.
altitude of 1,000 m (3,281 ft) or above. The
high altitude may affect the print quality from
loose toner or light imaging. You can set this
option through Printer Settings Utility or the
Printer Tab in printer driver’s properties. See
"Altitude Setting after Software Installation" on
page 3.4.
Condition
Suggested solutions
“File in Use”
message appears
during installation.
message appears
during installation.
Exit all software applications. Remove all
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
“Error Writing to
LPTx” message
appears.
LPTx” message
appears.
• Ensure that the cables are connected
correctly and the machine is on.
• If bi-directional communication is not turned
on in the driver, it will also cause this
message.
message.
“General
Protection Fault”,
“Exception OE”,
“Spool32”, or
“Illegal Operation”
messages appear.
Protection Fault”,
“Exception OE”,
“Spool32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
and try printing again.
“Fail To Print”, “A
machine timeout
error occurred.”
messages appear.
machine timeout
error occurred.”
messages appear.
These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Just keep waiting until the machine finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Condition
Suggested solutions
Common PostScript problems
The following situations are PS language specific and may occur when
several printer languages are being used.
several printer languages are being used.
Note
To receive a printed or screen-displayed message when
PostScript errors occur, open the Print Options window and click
the desired selection next to the PostScript errors section.
PostScript errors occur, open the Print Options window and click
the desired selection next to the PostScript errors section.
Problem
Possible Cause
Solution
PostScript file
cannot be
printed.
cannot be
printed.
The PostScript
driver may not be
installed correctly.
driver may not be
installed correctly.
• Install the PostScript
driver, referring to Software
section.
section.
• Print a configuration page
and verify that the PS
version is available for
printing.
version is available for
printing.
• If the problem persists,
contact a service
representative.
representative.
“Limit Check
Error” message
appears.
Error” message
appears.
The print job was
too complex.
too complex.
You might need to reduce
the complexity of the page or
install more memory.
the complexity of the page or
install more memory.
A PostScript
error page
prints.
error page
prints.
The print job may
not be PostScript.
not be PostScript.
Make sure that the print job
is a PostScript job. Check to
see whether the software
application expected a setup
or PostScript header file to
be sent to the machine.
is a PostScript job. Check to
see whether the software
application expected a setup
or PostScript header file to
be sent to the machine.
The optional
tray is not
selected in the
driver.
tray is not
selected in the
driver.
The printer driver
has not been
configured to
recognize the
optional tray.
has not been
configured to
recognize the
optional tray.
Open the PostScript driver
properties, select the Device
Settings tab, and set the
Tray option of the Installable
Options section to Installed.
properties, select the Device
Settings tab, and set the
Tray option of the Installable
Options section to Installed.
When printing
a document in
Macintosh with
Acrobat
Reader 6.0 or
higher, colors
print
incorrectly.
a document in
Macintosh with
Acrobat
Reader 6.0 or
higher, colors
incorrectly.
The resolution
setting in the
printer driver may
not be matched
with the one in
Acrobat Reader.
setting in the
printer driver may
not be matched
with the one in
Acrobat Reader.
Make sure that the resolution
setting in your printer driver
matches the one in Acrobat
Reader.
setting in your printer driver
matches the one in Acrobat
Reader.