Samsung SCX-6122FN Manual De Usuario

14.13   

<Troubleshooting>

The 
machine 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete.

The printer cable is 
loose or defective.

Disconnect the printer cable 
and reconnect. Try a print job 
that you have already printed 
successfully. If possible, 
attach the cable and the 
machine to another computer 
and try a print job that you 
know works. Finally, try a 
new printer cable.

The wrong printer 
driver was selected.

Check the application’s 
printer selection menu to 
ensure that your machine is 
selected.

The software 
application is 
malfunctioning.

Try printing a job from 
another application.

The operating system 
is malfunctioning.

Exit Windows and reboot the 
computer. Turn the machine 
off and then back on again.

Pages print, 
but are 
blank.

The toner cartridge is 
defective or out of 
toner.

Redistribute the toner, if 
necessary. See page 13.3.
If necessary, replace the 
toner cartridge.

The file may have 
blank pages.

Check the file to ensure that 
it does not contain blank 
pages.

Some parts, such as 
the controller or the 
board, may be 
defective.

Contact a service 
representative.

When you 
are using 
Windows 
98, the 
illustrations 
print 
incorrectly 
from Adobe 
Illustrator.

The setting in the 
software application 
is wrong.

Select Download as Bit 
Image in the Advanced 
Options window of the 
graphic properties and print 
the document again.

PDF file 
does not 
print 
correctly-
some parts 
are missing 
in graphics, 
text or 
illustrations.

Incompatibility 
between the PDF file 
and the Acrobat 
products.

Printing the PDF file as an 
image may enable the file to 
print. Turn on Print As 
Image from the Acrobat 
printing options.

  It Will take longer to 

print when you print a PDF 
file as an image.

If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear 
the problem. 

If a vertical white streak or faded area appears 
on the page:
• The toner supply is low. You may be able to 

temporarily extend the toner cartridge life. 
See page 13.3. If this does not improve the 
print quality, install a new toner cartridge.

• The paper may not meet paper 

specifications; for example, the paper is too 
moist or too rough. See page 5.3.

• If the entire page is light, the print resolution 

setting is too low or the toner save mode is 
on. Adjust the print resolution and turn the 
toner save mode off. See the help screen of 
the printer driver and page 2.5, respectively.

• A combination of faded or smeared defects 

may indicate that the toner cartridge needs 
cleaning. See page 13.7.

• The surface of the LSU part inside the 

machine may be dirty. Clean the LSU, 
contact a service representative. 

• The paper may not meet specifications; for 

example, the paper is too moist or too 
rough. See page 5.3.

• The transfer roller may be dirty. Clean the 

inside of your machine. Contact a service 
representative.

• The paper path may need cleaning. Contact 

a service representative.

If faded areas, generally rounded, occur 
randomly on the page:
• A single sheet of paper may be defective. 

Try reprinting the job.

• The moisture content of the paper is uneven 

or the paper has moist spots on its surface. 
Try a different brand of paper. See page 5.3.

• The paper lot is bad. The manufacturing 

processes can cause some areas to reject 
toner. Try a different kind or brand of paper.

• If these steps do not correct the problem, 

contact a service representative.