Samsung CLX-8380 Manual De Usuario

12.16   

<Troubleshooting>

The 
machine 
does not 
print. 
(continued)

The connection cable 
between the 
computer and the 
machine is defective.

If possible, attach the cable 
to another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.

The port setting is 
incorrect.

Check the Windows printer 
setting to make sure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, make 
sure that the machine is 
attached to the correct one.

The machine may be 
configured 
incorrectly. 

Check the printer properties 
to ensure that all of the print 
settings are correct. 

The printer driver 
may be incorrectly 
installed.

Repair the printer software. 
See Software section.

The machine is 
malfunctioning.

Check the display message 
on the control panel to see if 
the machine is indicating a 
system error. Contact a 
service representative.

The document size is 
so big that the hard 
disk space of the 
computer is not 
enough to access the 
print job.

Get more hard disk space 
and print the document 
again.

The 
machine 
selects print 
materials 
from the 
wrong 
paper 
source.

The paper option that 
was selected in the 
printer properties 
may be incorrect.

For many software 
applications, the paper 
source selection is found 
under the Paper tab within 
the printer properties. Select 
the correct paper source. 
See the printer driver help 
screen.

A print job 
is extremely 
slow.

The job may be very 
complex.

Reduce the complexity of the 
page or try adjusting the print 
quality settings.

Half the 
page is 
blank.

The page orientation 
setting may be 
incorrect.

Change the page orientation 
in your application. See the 
printer driver help screen.

The paper size and 
the paper size 
settings do not 
match.

Ensure that the paper size in 
the printer driver settings 
matches the paper in the 
tray.
Or, ensure that the paper 
size in the printer driver 
settings matches the paper 
selection in the software 
application settings you use.

The 
machine 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete.

The printer cable is 
loose or defective.

Disconnect the printer cable 
and reconnect. Try a print job 
that you have already printed 
successfully. If possible, 
attach the cable and the 
machine to another computer 
and try a print job that you 
know works. Finally, try a 
new printer cable.

The wrong printer 
driver was selected.

Check the application’s 
printer selection menu to 
ensure that your machine is 
selected.

The software 
application is 
malfunctioning.

Try printing a job from 
another application.

The operating system 
is malfunctioning.

Exit Windows and reboot the 
computer. Turn the machine 
off and then back on again.

Pages print, 
but they are 
blank.

The toner cartridge is 
defective or out of 
toner.

Redistribute the toner, if 
necessary. 
If necessary, replace the 
toner cartridge.

The file may have 
blank pages.

Check the file to ensure that 
it does not contain blank 
pages.

Some parts, such as 
the controller or the 
board, may be 
defective.

Contact a service 
representative.