Samsung 2550 Manual De Usuario

S

OLVING

 P

ROBLEMS

7.5

The paper 
keeps jamming.

There is too much 
paper in the paper tray.

Remove excess paper from the tray. 

If printing on special materials, use the 
Multi-Purpose Tray.

An incorrect type of 
paper is being used.

Use only paper that meets the specifications 
required by the printer.

An incorrect output 
method is being used.

Special print materials, such as thick paper, 
should not be printed using the top output 
tray (face-down). Use the rear output tray 
(face-up) instead.

There may be debris 
inside the machine.

Open the top cover and remove the debris.

The printer 
prints, but the 
text is wrong, 
garbled, or 
incomplete.

The printer cable is 
loose or defective.

Disconnect the printer cable and reconnect. 
Try a print job that you have already printed 
successfully. If possible, attach the cable 
and printer to another computer and try a 
print job that you know works. Finally, try a 
new printer cable.

The wrong printer 
driver was selected.

Check the application’s printer selection 
menu to ensure that your printer is 
selected.

The software 
application is 
malfunctioning.

Try printing a job from another application.

The operating system is 
malfunctioning.

If printing from Windows (any version), exit 
to a DOS prompt and verify functionality 
with the following command: At a C:\ 
prompt, type Dir LPT1, and press Enter. 
(This assumes you are connected to LPT1.) 
Exit Windows and reboot the computer. 
Turn the printer off and then back on again.

Pages print, but 
are blank.

The toner cartridge is 
defective or out of 
toner.

Redistribute the toner. if necessary. See 
page 6.4.

If necessary, replace the toner cartridge.

The file may have blank 
pages.

Check the file to ensure that it does not 
contain blank pages.

Some parts, such as 
the controller or the 
board, may be 
defective.

Contact a service representative.