OKI ML491 Manual De Usuario

Descargar
Página de 32
5 - English
Service and Support, 
US and Canada
U.S. and Canada only 
Oki Data is firmly committed to the satisfaction of our 
customers. If you have a problem that your customer 
documentation cannot solve, contact the listed sources for 
service or support.
Oki Data Authorized Service Providers
For the most comprehensive, up-to-date listing of Oki Data 
authorized Service Centers in the United States and Canada:
• In the U.S. go to www.okiprintingsolutions.com.
• In Canada and the U.S., call 1-800-654-3282 
(1-800-OKI-DATA).
Oki Data Contact Locations 
Sales and Service Dealers
Consult the store location where you purchased your 
machine, or contact Oki Data for the location of the nearest 
Authorized Oki Data Service Dealer.
• Prices and minimum charges may vary.
• Proof of purchase is required for warranty work. Be sure to 
retain your purchase documents.
Automated Services for Your Convenience
Quick Referrals
To get quick referrals for a local Sales and Service 
Authorized Reseller, including products, parts and 
consumable supplies, contact us at any time:
• 1-800-654-3282 (1-800-OKI-DATA)
• www.okiprintingsolutions.com
Your Own Personal Solutions Center
  
You can easily create your own Personal Solutions Center 
providing up-to-the-minute Oki information specifically for 
your product, including:
• Product  news
• Manuals
• Drivers  and  utilities
• Material Safety Data Sheets
• Searchable knowledge base
• and  much  more!
Just take a few minutes setting it up once, then you can 
check your Personal Solutions Center for the latest 
information at any time.
Get started today by visiting http://MY.OKIDATA.com.
Customer Support Representatives
1-800-654-3282 (1-800-OKI-DATA)
Customer Support Representatives are available 24 hours a 
day, 7 days a week. Please have the model number and 
serial number for your machine handy. Be sure that you are 
calling from a telephone close to your machine so you can 
describe your problem accurately and follow up on the 
suggestions of the Customer Support Representative right 
while you are on the phone. Our Customer Support 
Representatives are trained on all current OKI products. 
They can answer your questions regarding:
• Locations of sales and service dealers
• Installation of your machine 
• Usage/normal maintenance of your machine
• Error message interpretation/solutions
• Parts and supplies identification
• Consumer relations
Note: Customer Support Representatives are not trained 
to provide assistance with the use of commercial 
software packages. Please consult your software 
user’s manual for times and availability of their 
support.
United States
Oki Data Americas, Inc. 
2000 Bishops Gate Blvd. 
Mt. Laurel, NJ 08054 
Phone: 1-800-654-3282
Fax: 1-856-222-5247
Canada
Oki Data Americas, Inc. 
2735 Matheson Blvd. East, 
Unit 1 
Mississauga, Ontario 
Canada L4W 4M8
Phone: 1-800-654-3282
Fax: 1-905-238-4421