GCC Printers 16 Manual De Usuario

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3-2
 
GCC Elite Color 16 Series User’s Guide
 
Troubleshooting
 
About this Chapter
 
This chapter describes solutions to any problems that might occur when using the printer. Read 
this chapter to determine the nature of the problem and the best method of dealing with it.
 
Troubleshooting
 
When your printer suffers from a problem, refer to one of the four categories below to deter-
mine the cause of your problem, and the action needed to rectify it.
Power problems
Print quality problems 
Paper transport problems 
Other problems
If your problem is not included in these categories or if you cannot rectify the problem using the 
prescribed procedures, turn off the printer, disconnect the power cord from the AC outlet, and 
contact your GCC dealer or GCC Technical Support at 781-276-8620 for assistance.   
 
Power Problems
 
WARNING: Do not make any changes or modifications to the equipment, as this may result in 
fire.
 
CAUTION: Turn off the printer and disconnect the power cord from the AC outlet before per-
forming maintenance on the printer. Failure to turn off the printer and disconnect the power 
cord may result in electric shock.
 
Description
Cause
Action
 
No power
The [
 
 
 
I
 
 ] mark of the power switch is not 
depressed.
Check that the power switch is in the 
[
 
 I
 
 ] position.
The power cord is not properly 
connected to the AC outlet.
Turn off the unit, confirm that the power cord is 
properly connected to the AC outlet, and turn the 
unit back on.
The AC power supply’s voltage is not 
suitable for use with the unit.
Confirm that the printer is connected to a power 
supply providing correct voltage.
The unit turns off 
frequently
The power cord is not properly 
connected to the AC outlet.
Turn off the unit, confirm that the power cord is 
properly connected to the AC outlet, and turn the 
unit back on.
The printer is defective.
Turn off the unit, disconnect the power cord from the 
AC outlet, and contact your GCC dealer or a GCC 
Customer Service Center for assistance.