Polycom A Manual De Usuario

 

Using the Polycom Touch Control

 

2–25

 

Getting Help 

This section lists the error messages that you may receive on the Polycom 

Touch Control when you place a call that does not connect. It also describes 

how to contact the Help Desk whenever you need help with your ITP system.

Understanding Error Messages

If you make a call using the Polycom Touch Control and the call does not 

connect, you will receive an error message. The following table describes some 

of the more common error messages that you may receive:

Calling the Help Desk

When you experience technical difficulties or have a question about your 

Polycom ITP system, you can call the Help Desk. 
The Help Desk number is configured by the system administrator. If your 

Help Desk button is not working, contact your system administrator.
If your organization has signed up for Video Network Operations Center 

(VNOC) services, you may also be able to call the Help Desk to request a room 

reservation, extend or cancel a meeting, or request other assistance. For more 

information about room requests, refer to 

.

The call has ended.

Your site or the far site hung up the call.

The far end system is capable of 
accepting the call, but the call was 
rejected for an unknown reason. 
Contact your network administrator for 
assistance.

The far site has automatic answer set to 
Do not disturb.

The far site is busy. Try the call again 
later.

The far site is already in a call. 

The far site could not be reached. Make 
sure the far system is operational, and 
then try the call again.

The far site is not reachable for an 
unknown reason.

If one system requires encryption for all 
calls and the other system has 
encryption disabled, your call cannot be 
completed because of security or 
permissions issues. Contact your 
network administrator for assistance.

There is a mismatch in encryption 
requirements.