Cisco Systems ICS-7750 Manual De Usuario

Cisco IP IVR automates call handling by autonomously interacting with users. In 
addition to handling traditional telephony contacts, IP IVR applications can 
respond to HTTP requests and send e-mail.

IP IVR automates call handling by using the following features:

Processes user commands that are selected from a menu, and provides 
responses such as transferring to a sales department or listening to a recording 

Performs prompt and collect functions to obtain user data such as passwords 
or account identification 

CRA Real-Time 
Reporting

Generates reports of 
system statistics

A web-based reporting tool for monitoring the 
system.

Generates on-demand and scheduled reports about 
system activity.

Provides reports of statistics for IP ICD agent and 
group activity.

CRA Software 
Developer’s Kit (SDK) 

For creating or modify 
CRA Editor steps for 
customized 
applications

A tool for adding or customizing functionality by 
creating new subsystems and steps.

Requires knowledge and experience with Java 
programming.

Must be installed with Cisco CallManager 3.1.

An optional tool that must be purchased as an 
additional CRA application.

CRA Application 
Administrator

For setting up and 
modifying system 
configuration

A web-based application for administering the CRA 
applications.

Can be accessed from anywhere on the IP network. 

Configures Resource Manager for IP ICD groups, 
agents, and queues.