Canton 3C16476CS Manual De Usuario

A

PPENDIX

 A: O

BTAINING

 S

UPPORT

 

FOR

 Y

OUR

 P

RODUCT

at 

, or under the 

Product Support heading at 

Software Upgrades are the software releases that 
follow the software version included with your origi-
nal product. In order to access upgrades and related 
documentation you must first purchase a service con-
tract from 3Com or your reseller.

To obtain telephone support as part of your warranty 
and other service benefits, you must first register your 
product at 

Warranty and other service benefits start from the 
date of purchase, so it is important to register your 
product quickly to ensure you get full use of the war-
ranty and other service benefits available to you. 

When you contact 3Com for assistance, please have 
the following information ready:

■

Product model name, part number, and serial 
number

■

Proof of purchase, if you have not pre-registered 
your product

■

A list of system hardware and software, including 
revision level

■

Diagnostic error messages

■

Details about recent configuration changes, if 
applicable

To send a product directly to 3Com for repair, you 
must first obtain a return authorization number 
(RMA). Products sent to 3Com, without authorization 
numbers clearly marked on the outside of the pack-
age, will be returned to the sender unopened, at the 
sender’s expense. If your product is registered and 
under warranty, you can obtain an RMA number 
online at 

. First time 

users will need to apply for a user name and pass-
word.

3Com offers telephone, e-mail and internet access to 
technical support and repair services. To access these 
services for your region, use the appropriate 
telephone number, URL or e-mail address from the list 
below.

Telephone numbers are correct at the time of publica-
tion. Find a current directory of support telephone 
numbers posted on the 3Com web site at