GarrettCom 4K16 Manual De Usuario

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Magnum 4K16 Switches    Installation and User Guide       
(12/05) 
 
25 
www  GarrettCom  com
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6.0 TROUBLESHOOTING 
 
All Magnum Ethernet products are designed to provide reliability and 
consistently high performance in all network environments.  The installation of Magnum 
4K16 Series Switches is a straightforward procedure (see  INSTALLATION, Section 
2.6);  the operation is also straightforward and is discussed in Section 4. 
 
Should problems develop during installation or operation, this section is 
intended to help locate, identify and correct these types of problems.  Please follow the 
suggestions listed below prior to contacting your supplier.  However, if you are unsure of 
the procedures described in this section or if the Magnum 4K16 Series Switch is not 
performing as expected, do not attempt to repair the unit; instead contact your supplier 
for assistance or contact GarrettCom Customer Support. 
 
6.1 
Before Calling for Assistance 
1. 
If difficulty is encountered when installing or operating the unit, refer back to 
the Installation Section of the applicable chapter of this manual.  Also check to 
make sure that the various components of the network are interoperable. 
2. 
Check the cables and connectors to ensure that they have been properly 
 
connected and the cables/wires have not been crimped or in some way 
 
impaired during installation.  (About 90% of network downtime can be 
 
attributed to wiring and connector problems.) 
3. 
Make sure that an AC power cord is properly attached to each Magnum 4K16 
unit.  Be certain that each AC power cord is plugged into a functioning 
electrical outlet.  Use the PWR LEDs to verify each unit is receiving power. 
4.   
If the problem is isolated to a network device other than the Magnum 4K16 
product, it is recommended that the problem device is replaced with a known 
good device.  Verify whether or not the problem is corrected.  If not, go to Step 
5 below.  If the problem is corrected, the Magnum 4K16 Series Switches and 
its associated cables are functioning properly. 
5. 
If the problem continues after completing Step 4 above, contact your supplier 
 
of the Magnum 4K16 unit or if unknown, contact GarrettCom, Inc.by 
fax, phone or email (support@garrettcom.com) for assistance.