GarrettCom 6K8 Manual De Usuario

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Magnum 6K8-Series Industrial Field Switch             Installation and User Guide   03/06) 
 
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6.0 TROUBLESHOOTING 
 
All Magnum Ethernet products are designed to provide reliability and 
consistently high performance in all network environments.  The installation of a 
Magnum 6K8-Series Switch is a straightforward procedure (see INSTALLATION, 
Section 2.6); the operation is also straightforward and is discussed in Section 4. 
 
Should problems develop during installation or operation, this section is 
intended to help locate, identify and correct these types of problems.  Please follow the 
suggestions listed below prior to contacting your supplier.  However, if you are unsure of 
the procedures described in this section or if the Magnum 6K8-Series Switch is not 
performing as expected, do not attempt to repair the unit; instead contact your supplier 
for assistance or contact GarrettCom Customer Support. 
 
6.1 
Before Calling for Assistance 
1. 
If difficulty is encountered when installing or operating the unit, refer back to 
 
the Installation Section of the applicable chapter of this manual.  Also check 
 
to make sure that the various components of the network are interoperable. 
2. 
Check the cables and connectors to ensure that they have been properly 
connected and the cables/wires have not been crimped or in some way 
impaired during installation.  (About 90% of network downtime can be 
attributed to wiring and connector problems.) 
3. 
Make sure that an AC power cord is properly attached to each Magnum 6K8-
Series Switch unit.  Be certain that each AC power cord is plugged into a 
functioning electrical outlet.  Use the PWR LEDs to verify each unit is 
receiving power. 
4. 
If the problem is isolated to a network device other than the Magnum 6K8-
Series Switch product, it is recommended that the problem device be replaced 
with a known good device.  Verify whether or not the problem is corrected.  If 
not, go to Step 5 below.  If the problem is corrected, the Magnum 6K8-Series 
Switch and its associated cables are functioning properly. 
5. 
If the problem continues after completing Step 4 above, contact your supplier 
of the Magnum 6K8-Series Switch unit or if unknown, contact GarrettCom, 
Inc. by fax, phone or email (support@garrettcom.com) for assistance.