GarrettCom 6K32T Manual De Usuario

Magnum 6K32T & 6K32TRC Managed Switch          Installation and User Guide 05/07) 

 
 

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5. 

If the problem continues after completing Step 4 above, contact your supplier 

of the Magnum 6K32T & 6K32TRC Switch unit or if unknown, contact 

GarrettCom, Inc.by fax, phone or email (support@garrettcom.com) for 

assistance. 

Please be prepared to provide the following information. 

1. 

A complete description of the problem, including the following points: 

 

a.  The nature and duration of the problem; 

 

b.  Situations when the problem occurs; 

c.  The components involved in the problem; (complete Network diagram 

preferred) 

d.  Any particular application, environment, power spike that, when used, 

appears to create the problem; 

2. 

An accurate list of GarrettCom product model(s) involved, with serial 

number(s).  Include the date(s) that you purchased the products from your 

supplier.    

3. 

It is useful to include other network equipment models and related hardware, 

 

including personal computers, workstations, terminals and printers;  plus, the 

 

various network media types being used. 

4. 

A record of changes that have been made to your network configuration prior 

  

to the occurrence of the problem.  Any changes to system administration 

 

procedures should all be noted in this record. 

Return Material Authorization (RMA) Procedure 

 

All returns for repair must be accompanied by a Return Material Authorization  

(RMA) number.  To obtain an RMA number, please use this URL - 

 to fill out the form. 

Please have the following information readily available: 

 

Name and phone number of your contact person. 

 

Name of your company / institution 

 

Your shipping address