NCR S26 Manual De Usuario
Support Services
E-14
System Support Log
NCR On-Site Hardware Support Services
NCR offers on-site system hardware support. Check with your local office for
detailed coverage hours. Three support levels are available, as listed below.
detailed coverage hours. Three support levels are available, as listed below.
Priority Plus
Priority
Next Day
Coverage Hours
24 hours
7 days
7 days
8 a.m. - 9 p.m.
Mon-Fri
Mon-Fri
8 a.m. - 5 p.m.
Mon-Fri
Mon-Fri
Response
Time*
Time*
Best response; not
to exceed 4 hours
to exceed 4 hours
Best response; not
to exceed 4 hours
to exceed 4 hours
Next working
day
day
Usage
Environment
Environment
Highly Critical
Urgent
Less critical
* Response time to locations beyond 160 km may be longer.
NCR Support Phone Numbers
A list of NCR support telephone numbers is located at the end of this
appendix. Enter the NCR support phone numbers that you will use.
appendix. Enter the NCR support phone numbers that you will use.
Enter Hardware Support Number
Enter Software Support Number
Enter After Hours Support Number