Avaya 16-300272 Manual De Usuario

This section discusses common problems and possible resolutions.

Priority alerts are not being 

displayed on phones as soon as 

they are sent

Priority alerts typically take about 5 seconds to propagate 

to phones. This procedure may take longer to a particular 

phone if Broadcast Server had encountered errors with 

that phone in the last 2 minutes.

Audio notifications sound 

choppy

Broadcast Server transmits audio in ITU G.711 ULaw 

format in 30ms frames. Verify that your network devices 

are optimized for this framing size or contact Support for 

assistance in changing these parameters.

“Host not found” is displayed on 

the phone’s screen

The phone encountered an error while retrieving content 

from the Application Gateway.
Verify that the Application Gateway and Broadcast Server 

are operational and that the phone has a network access 

pathway to the Application Gateway.

Graphics are distorted on the 

phone’s display

Graphics converted to a format that can be displayed on IP 

phones may suffer degradation depending on the size, 

aspect ratio, and color-depth of the picture. For best 

results use images with a resolution and color model that 

is appropriate for the IP phone screen.