Cognitive Solutions 5752779 Manual De Usuario
Chapter 4: Using the Printer
26
A798 Thermal Receipt Printer: User Guide
A798-UG00001 Rev. A
10/07
10/07
A798-UG00001 Rev. A
A798 Thermal Receipt Printer: User Guide
A798 Thermal Receipt Printer: User Guide
A798-UG00001 Rev. A
10/07
10/07
A798-UG00001 Rev. A
A798 Thermal Receipt Printer: User Guide
Troubleshooting the printer
The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to
diagnose and solve these printer conditions. To resolve complex issues, you may need to contact a service representative.
diagnose and solve these printer conditions. To resolve complex issues, you may need to contact a service representative.
If unexpected conditions arise while installing the USB driver, take a look in the FAQ section under the “service and
support” tab located at www.tpgprinters.com.
support” tab located at www.tpgprinters.com.
Printer tone and green LED
Condition
Possible causes
What to do
Where to go for more information
Green LED, quick steady
Paper out
Load a new paper roll
Chapter 3: Setting up the Printer,
flashing
“Load or change the receipt paper”
(See page 12)
Receipt cover open
Close the cover
Knife unable to home
Stop using the printer
Contact your authorized service
representative.
Green LED, slow steady
Paper is low
Load a new paper roll
Chapter 3: Setting up the Printer,
flashing
(if paper low sensor is
“Load or change the receipt paper”
installed)
(See page 12.)
Other problems may
Stop using the printer
Contact your authorized service
be indicated
representative
Printer beeps
Printer has been turned
No action is required
(two-tone—low frequency, on and is ready to operate
high frequency)
high frequency)
Printer beeps and flashes These all indicate serious
Stop using the printer
Contact your authorized
green LED in various
conditions
service representative
combinations