Polycom RMX 2000 Manual De Usuario

Interactive Voice Response (IVR) is a software module that automates the 

connection process and lets participants perform various operations 

during  ongoing conferences. The participants use their endpoints’ 

keypads and remote control to interact with the conference’s menu-driven 

scripts using DTMF codes.
Operations that can be performed by participants during a conferences  

include:
•

Manually terminate the conference

•

Mute or unmute the participant’s audio channel

•

Adjust the participant’s broadcasting and listening audio volume

•

Play the Help Menu

•

Mute or unmute undefined dial-in participants upon their connection 

to the conference

•

Request a Roll Call and stop the Roll Call names review

An Entry Queue is a special routing lobby for video and audio 

participants. After dialing the Entry Queue ID, voice prompts from an 

IVR service are used to connect the participants to the appropriate 

conference.  
This service also enables the system to verify the participant’s right to 

start an Ad Hoc conference or to join an on going conference. 

The following options are available when setting up conferences:
•

New Conference – setup once, use once

The conference is deleted from the MCU after it ends

•

Meeting Rooms – setup once, use many times 

Meeting Rooms are saved in memory (using no resources) and can be 

activated as many times as needed

•

Ad Hoc Entry Queue – no setup, a new conference is created when a 

user dials in