Polycom VSX Series Manual De Usuario

 Diagnostics and General Troubleshooting

7 - 23

No audio at your site

The far site is muted.

Look for the far site Mute icon. Ask the far site to 
unmute the microphone.
Note: The far site’s microphone may be muted even 
if you do not see a far site Mute icon.

The volume may be turned 
all the way down on the 
monitor or external audio 
system.

Turn up the volume on the appropriate device.
Use the remote control to turn up the volume.
Check the monitor’s or external audio system’s 
volume setting. Then check the system’s audio 
output using the Speaker Test under Diagnostics > 
Audio. You should hear a 400 Hz tone. 

VSX 6000, VSX 6000A, 
VSX 7000, VSX 7000s: 
The midrange speaker and 
subwoofer may be turned 
off.
This happens if stereo is 
enabled and is possible 
even if you have not set up 
the system to use stereo.

Go to System > Admin Settings > Audio Settings 
and select 

 twice. 

Make sure that Midrange Speaker and Subwoofer 
Speaker are both On.

The far site’s microphones 
are not placed correctly.

Ensure that each person who speaks is facing a 
microphone and is close enough to it.

The far site’s microphone is 
not connected or does not 
have power.

Ask the far site to check the cable to the microphone.

Too many line errors.

Try the call again later.