Polycom VSX Series Manual De Usuario

Administrator’s Guide for the VSX Series

7 - 32

The serial V.35/RS-449/RS-530 network interface module is available for 

VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems.

If you are not able to make test calls successfully and you have verified that the 

equipment is installed and set up correctly, contact your Polycom distributor 

or Polycom Technical Support.
To contact Polycom Technical Support, go to 

Enter the following information, then ask a question or describe the problem. 

This information helps us to respond faster to your issue:

• The 14-digit serial number in the System Information screen (also present 

on the bottom of the system)

• The software version (from the home screen, select System > System 

Information)

• Information about your network

• Troubleshooting steps you have already tried

Indicators are off

No power to the system, or

The system is not communicating 
with the network, or

The system is restarting.

Yellow indicator is on

The system is receiving a clock signal 
from the network (able to make a call).

Yellow and green indicators are on

The system is in a call.