Polycom 7.5 Manual De Usuario
MGC Manager User’s Guide - Volume I
2-7
The IVR service enables the following operations that let operators facilitate
and manage conferencing:
and manage conferencing:
•
Personally guide individual participants to the conference
•
Monitor all participants who are currently waiting in the Entry Queue
and IVR Queue regardless of their conference association
and IVR Queue regardless of their conference association
•
Assist participants in the Entry Queue, IVR queue, or during the
conference
conference
•
Conduct Voting sessions
•
Control Question and Answer sessions
Using IVR and DTMF codes, participants and chairpersons can perform
various management operations during a conference, for example:
various management operations during a conference, for example:
•
Request personal assistance
•
Request assistance for conference (Chairperson)
•
Lock or unlock conferences to dial- in participants (Chairperson)
•
Adjust the participant’s broadcasting and listening audio volume (All)
•
Mute or unmute the participant’s audio channel (All)
•
Mute all participants except the requesting participant (Chairperson)
•
Cancel the Exclusive Speaker mode (Chairperson)
•
Mute “Meet Me” dial-in participants upon their connection to the
conference (Chairperson)
conference (Chairperson)
•
Change the conference password (Chairperson)
•
Place the conference on-hold (Chairperson)
•
Reinstate an on-hold conference (Chairperson)
•
Manage a Question-and-Answer session (Chairperson)
•
Conduct a Voting session (Chairperson)
•
Play the Help menu
•
Enable or disable the Roll Call feature (Chairperson)
•
Request a Roll Call and stop the Roll Call names review (Chairperson)
•
End (manually terminate) the Conference (Chairperson)
The IVR software module requires the installation of the Audio+ card in the
MCU. For a detailed description of the IVR module, refer to the MGC
Manager User’s Guide Volume II, Chapter 2.
MCU. For a detailed description of the IVR module, refer to the MGC
Manager User’s Guide Volume II, Chapter 2.