Tandberg Data T40 Manual De Usuario

 

StorageLibrary Installation and User Guide 

75 

Table 11. Troubleshooting Matrix   Media with Solution 

Media barcode labels  

 

Make sure the barcode labels are applied in the correct 
orientation on the cartridge. See 

Labeling Cartridges for the

 

Barcode Reader

. 

 

Make sure there are no wrinkles on the label. 

 

Make sure that StorageLibrary specific labels are used. 

 

If all of the above are OK, replace the label with a new one. 

 

If problem continues, contact your service representative. 

Data cartridge incompatible with 
drive 

 

Make sure you are using a data cartridge that is compatible 
with the drive. See the tape drive s reference manuals for 
details. 

 

The SW backup application detects if an incompatible data 
cartridge is used, and communicates this to the user. 

 

Remove the cartridge from the library. 

Cannot write to or read from 
tape 

 

Make sure that the cartridge is write enabled (move the write-
protect switch to the enabled position). 

 

Make sure that the cartridge has not been written using an 
incompatible format.  

 

Make sure that the cartridge is an acceptable format for your 
drive type. See the tape drive s reference manuals for details. 

 

Make sure that the cartridge has not been exposed to harsh 
environmental or electrical conditions and is not physically 
damaged in any way. 

 

Many backup applications do not read or write to cartridges 
that were created using a different backup application. In this 
case, you may have to perform an erase, format, or label 
operation on the cartridge. 

 

Make sure you understand any data protection or overwrite 
protection schemes that your backup application may be 
using, which could prevent you from writing to a given 
cartridge. 

 

Retry the operation with a different, known good tape. 

 

Clean the tape drive. See 

Cleaning Tape Drives

. 

Table 12. Troubleshooting Matrix   SCSI with Solution 

Changed SCSI ID, but the host 
server system does not 
recognize the new ID 

 

Make sure that all SCSI devices on the same bus have unique 
ID numbers. 

 

If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through 7 
are available. 

 

Make sure that you reboot the library after changing the SCSI 
ID. 

 

Reboot the host server system. 

The tape drive does not 
respond on the SCSI bus to the 
host 

 

Verify that a SCSI terminator is attached to both the last and 
first SCSI device on the SCSI bus. 

 

Verify that the SCSI cables are connected to the rear of the 
library. See 

Connecting Library Cables (SCSI)

.