Lucent Technologies 5 Manual De Usuario
MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
System Manager’s Guide
555-650-118
Issue 1
June 1997
Troubleshooting the System
Page 8-29
Other or Unresolved Problems
8
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If neither of the above conditions apply, go to Possible Cause 3.
Possible Cause 3: The secondary announcement is set to repeat and too many
callers are waiting to hear the repeated announcement.
callers are waiting to hear the repeated announcement.
What to do: Set the repeat option for the secondary announcement to Off. If the
secondary announcement is not set to repeat, go to Possible Cause 4.
secondary announcement is not set to repeat, go to Possible Cause 4.
Possible Cause 4: Because the secondary announcement is shared by more
than one calling group, callers are waiting too long to hear it.
than one calling group, callers are waiting too long to hear it.
What to do: Make the secondary announcement exclusive to the group whose
callers are experiencing the problem. If the announcement is not shared, go to
Possible Cause 5.
callers are experiencing the problem. If the announcement is not shared, go to
Possible Cause 5.
Possible Cause 5: The secondary announcement device is also providing the
primary announcement, so that too many callers are waiting for the secondary
announcement.
primary announcement, so that too many callers are waiting for the secondary
announcement.
What to do: Set up a separate secondary announcement. If one announcement
is not serving as both primary and secondary, go to Possible Cause 6.
is not serving as both primary and secondary, go to Possible Cause 6.
Possible Cause 6: There are not enough agents to serve the call volume.
What to do: Log in additional agents or increase the number of agents in the
group.
group.
Other or Unresolved Problems
8
If you have a problem not listed in this chapter or if, after you complete the
appropriate troubleshooting procedure, the problem persists, call the Lucent
Technologies Helpline at 1 800 628-2888 (consultation charges may apply) for
further assistance.
appropriate troubleshooting procedure, the problem persists, call the Lucent
Technologies Helpline at 1 800 628-2888 (consultation charges may apply) for
further assistance.
When you call the Helpline, use a copy of the System Information Sheet at the
front of this guide to note a few details about your system, along with
troubleshooting information.
front of this guide to note a few details about your system, along with
troubleshooting information.