Polycom 1500/1800/2000/4000 Manual De Usuario

 

Appendix H - Deployment Into Microsoft Environments

Polycom®, Inc. 

1004

The following active alarms may be displayed in the Collaboration Server System Alerts pane when the 
Collaboration Server is configured for integration in the OCS environment:

SIP TLS: Failed to load or verify 
certificate files

This alarm indicates that the certificate files required for SIP TLS could not 
be loaded to the Collaboration Server. Possible causes are: 
•

Incorrect certificate file name. Only files with the following names can be 
loaded to the system: rootCA.pem, pkey.pem, cert.pem and 
certPassword.txt

Wrong certificate file type. Only files of the following types can be loaded 
to the system: rootCA.pem, pkey.pem and cert.pem and 
certPassword.txt

The contents of the certificate file does not match the system 
parameters

SIP TLS: Registration transport error

This alarm indicates that the communication with the SIP server cannot be 
established. Possible causes are: 
•

Incorrect IP address of the SIP server

The SIP server listening port is other than the one defined in the system

The OCS services are stopped

Note:
Sometimes this alarm may be activated without real cause. Resetting the 
MCU may clear the alarm.

SIP TLS: Registration handshake 
failure

This alarm indicates a mismatch between the security protocols of the 
OCS and the Collaboration Server, preventing the Registration of the 
Collaboration Server to the OCS.

SIP TLS: Registration server not 
responding

This alarm is displayed when the Collaboration Server does not receive a 
response from the OCS to the registration request in the expected time 
frame. Possible causes are: 
•

The Collaboration Server FQDN name is not defined in the OCS pool, 
or is defined incorrectly.

The time frame for the expected response was too short and it will be 
updated with the next data refresh. The alarm may be cleared 
automatically the next time the data is refreshed. 
Alternatively, the OCS Pool Service can be stopped and restarted to 
refresh the data.

The Collaboration Server FQDN name is not defined in the DNS server. 
Ping the DNS using the Collaboration Server FQDN name to ensure 
that the Collaboration Server is correctly registered to the DNS.

SIP TLS: Certificate has expired

The current TLS certificate files have expired and must be replaced with 
new files.