Polycom 1500/1800/2000/4000 Manual De Usuario

 

Operator Assistance & Participant Move

Polycom®, Inc. 

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● An Operator conference can only run in Continuous Presence mode.
● Operator conference is defined in the Conference Profile. When enabled in Conference Profile, High 

Definition Video Switching option is disabled. 

● An Operator conference can only be created by a User with Operator or Administrator Authorization 

level.

● Operator conference name is derived from the User Login Name and it cannot be modified.
● Only one Operator conference per User Login Name can be created.
● When created, the Operator conference must include one and only one participant - the Operator 

participant.

● Only a defined dial-out participant can be added to an Operator conference as an Operator participant
● Once running, the Collaboration Server user can add new participants or move participants from 

other conferences to this conference. The maximum number of participants in an Operator 

conference is the same as in standard conferences.

● Special icons are used to indicate an Operator conference in the Ongoing Conferences list and the 

operator participant in the Participants list.

● An Operator conference cannot be defined as a Reservation.
● An Operator conference can be saved to a Conference Template. An ongoing Operator conference 

can be started from a Conference Template.

● The Operator participant cannot be deleted from the Operator conference or from any other 

conference to which she/he was moved to, but it can be disconnected from the conference.

● When deleting or terminating the Operator conference, the operator participant is automatically 

disconnected from the MCU, even if participating in a conference other than the Operator conference.

● Participants in Telepresence conferences cannot be moved from their conference, but an operator 

can join their conference and help them if assistance is required.

● Moving participants from/to an Operator conference follows the same guidelines as moving 

participants between conferences. For move guidelines, see 

.

● When a participant is moved from the Entry Queue to the Operator conference, the option to move 

back to the source (Home) conference is disabled as the Entry Queue is not considered as a source 

conference.

● The conference chairperson cannot be moved to the Operator conference following the individual 

help request if the Auto Terminate When Chairperson Exits option is enabled, to prevent the 

conference from automatically ending prematurely. In such a case, the assistance request is treated 

by the system as a conference assistance request, and the operator can join the conference. 

To enable operator assistance for conferences, the following conferencing entities must be adjusted or 
created:

● IVR Service (Entry Queue and Conference) in which Operator Assistance options are enabled.
● A Conference Profile with the Operator Conference option enabled.
● An active Operator conference with a connected Operator participant.