Polycom 1500/1800/2000/4000 Manual De Usuario

Polycom®, Inc. 

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Interactive Voice Response (IVR) is an application that allows participants to communicate with the 
conferencing system via their endpoint’s input device (such as a remote control). The IVR Service includes 
a set of voice prompts and a video slide used to automate the participants connection to a conference or 
Entry Queue. It allows customization of menu driven scripts and voice prompts to meet different needs and 
languages.

The IVR module includes two types of services:

● Conference IVR Service that is used with conferences
● Entry Queue IVR Service that is used with Entry Queues

The system is shipped with two default Conference IVR Services (one for the conferences and the other for 
gateway calls) and one default Entry Queue IVR Service. The default services include voice messages and 
video slides in English.

To customize the IVR messages and video slide perform the following operations:

● Record the required voice messages and create a new video slide. 

For more information, see 

● Optional. Add the language to the list of languages supported by the system.
● Upload the voice messages to the MCU (This can be done as part of the language definition or during 

the IVR Service definition).

● Create the Conference IVR Service and upload the video slide, and if required any additional voice 

messages.

● Optional. Create the Entry Queue IVR Service and upload the required video slide and voice 

messages.

You can view the currently defined Conference IVR and Entry Queue IVR Services in the IVR Services list 
pane.

1 In the Collaboration Server Management pane, expand the Rarely Used list.

When upgrading the Collaboration Server software version new DTMF Codes and voice messages 
are not automatically added to existing IVR Services in order to avoid conflicts with existing DTMF 
codes. Therefore, to use new options, new Conference and Entry Queue IVR Services must be 
created.