Polycom 1500/1800/2000/4000 Manual De Usuario

 

IVR Services

Polycom®, Inc. 

591

2 In the IVR Services list, click the New Entry Queue IVR Service (

) button.

The New Entry Queue IVR Service - Global dialog box opens.

3 Fill in the following parameters:

Entry Queue Service 
Name

(Mandatory) Enter the name of the Entry Queue Service. The name can be 
typed in Unicode. Maximum field length is 80 ASCII characters.

Language

Select the language in which the Audio Messages and prompts will be heard. 
The languages are defined in the Supported Languages function. 

External Server 
Authentication

This option is used for Ad Hoc conferencing, to verify the participant’s 
permission to initiate a new conference. For a detailed description see 

.

Select one of the following options:
•

None to start a new conference without verifying with an external database 
the user right to start it.

Conference ID to verify the user’s right to start a new conference with an 
external database application using the conference ID. 

Number of User Input 
Retries

Enter the number of times the participant is able to respond to each menu 
prompt before the participant is disconnected from the MCU.

Timeout for User Input 
(Sec.)

Enter the duration in seconds that the system waits for input from the participant 
before it is considered as an input error.

DTMF Delimiter

The interaction between the caller and the system is done via touch-tone 
signals (DTMF codes). Enter the key that will be used to indicate a DTMF 
command sent by the participant or the conference chairperson. Possible keys 
are the pound key (#) or star (*).