Cisco Systems 1.0 (1) Manual De Usuario

Cisco Support Tools 1.0 User Guide 

About Support Tools Components   12 

Support Tools uses a client/server architecture to support remote ICM systems. The 

architecture is comprised of the Support Tools Server and the Support Tools Node. 
The server and node connect using TCP/IP and can exchange large volumes of 

messages with only a minimal impact to ICM system performance. 

The Support Tools Server is installed on a system that has little or no performance 

load, such as a standalone network server or a client ICM Admin Workstation (AW). 
To ensure redundancy, the Support Tools Server can be installed to multiple 
systems.  

Major components of the Support Tools Server include: 

•  The Support Tools Dashboard, a browser-based interface that allows access to all 

Support Tools utilities.  

•  Cisco Web utilities-- a set of system management tools specifically designed for 

use with Support Tools. 

•  The Support Tools Repository, the central storage location for files (for example, 

logs, registries, etc.) gathered and saved through Support Tools. These files can 
be downloaded, viewed, and used for system comparison or restoration. Note 
that multiple installations of the Support Tools Server do not share a common 

repository--each will maintain its own instance. 

The Support Tools Node serves as the client to the Support Tools Server. It is 

installed to each ICM node to be managed through Support Tools.  

Major components of the Support Tools Node include: 

•  The Node Agent Service, used to accept connections from the Support Tools 

Server. 

•  Command-line versions of Cisco Web utilities, allowing these tools to be run from 

a node when access to the Support Tools Server is unavailable or otherwise 
impractical (for example, during a network outage). 

•  A local Repository used to store saved and downloaded files when Support Tools 

utilities are run directly from a node (via a command line) outside of the 

Dashboard interface.