Cisco Systems 1.0 (1) Manual De Usuario

Cisco Support Tools 1.0 User Guide 

About Cisco Common Utilities   154 

  

External GUI-
-No 
Dashboard or 
Command-
Line Access:   

   

  

   

   

cicman 

Use on a NAM CallRouter to view and 
set NAM to CICM session information. 

NAM Call 
Routers 

   

   

ctitest 

Use for debugging or demonstration 
in a Cisco ICM CTI environment. Can 
be used in place of an Interactive CTI 
client application. 

CTIOS PGs 

X 

   

dbdiff 

Third-party (Microsoft) tool to 
compare database tables. Invoked 
with the diffconfig.bat tool. 

Nodes on 
which SQL 
Server is 
installed 

  

  

dumpcfg 

Dump Config ICM audit utility. Use to 
analyze the ICM Config_Message_Log 
table. Allows you to determine WHO 
did WHAT, WHEN, from WHERE, using 
WHICH program. 

Loggers (but 
can be run 
from any ICM 
component) 

   

   

icmdba 

ICM Database Administration tool. 
Use to create, monitor, and edit ICM 
databases, including Logger, HDS, 
and AWDB databases. ICMDBA is also 
used to manage various SQL Server 
operating parameters. 

AWs, Loggers 
(ICM 
components 
with DBs) 

  

X 

mptrace 

Use to provide a playback from the 
Nortel Meridian Automatic Call 
Distributor (ACD) to troubleshoot 
potential issues. 

MerPim PGs 

  

  

nicroi 

NIC Remote Operator Interface. Use 
to configure and debug the (old-style 
DOS-based) AT&T NIC. Often invoked 
with the NIC.BAT batch program. 

Routers for 
customers 
running an 
AT&T NIC 

X  

 

nmstart 

Node Manager Start. Use to start an 
ICM service on a CallRouter, Logger, 
AW, or PG. 

AWs, PGs, Call 
Routers, 
Loggers 

X 

   

nmstop 

Node Manager Stop. Use to stop an 
ICM Service on a CallRouter, Logger, 
AW, or PG. 

AWs, PGs, Call 
Routers, 
Loggers 

X 

   

opctest 

Use to interpret a Peripheral 
Gateways (PG) status, statistics, etc. 
It is also possible to enable specific 
debug tracing in the OPC process. 

PGs 

X