Cisco Systems 1.0 (1) Manual De Usuario

Cisco Support Tools 1.0 User Guide 

Frequently Asked Questions About Support Tools   30 

Any ICM user can use Support Tools. Permissions can be set to limit access to certain 
sensitive utilities in the Support Tools Dashboard to a privileged group. 

While some optional configuration is available (see the Configuring Support Tools 

section) no post-installation configuration is required to use Support Tools out of the 
box. 

Note, however, that to use Support Tools' merged log capabilities, each Support 
Tools Server and node must be able to communicate with the same Simple Network 

Time Protocol (SNTP or NTP) server. See How to Collect Information for a Support 
Tools Installation for more information. 

For related information, see: 

About Support Tools Components 
About Support Tools Platforms 
About Support Tools Security 
About Configuring Support Tools 
How to Collect Information for a Support Tools Installation 
How to Create Support Tools User Groups