Cisco Systems 1.0 (1) Manual De Usuario

Cisco Support Tools 1.0 User Guide 

How to Re-Install Support Tools   70 

As desired, you can re-install the Support Tools Server or the Support Tools Node, 

using the same steps employed for an initial installation.  

The following guidelines apply to reinstalling both the Support Tools Server and the 

Support Tools Node: 

•  It is not necessary to remove a current install prior to re-installation. Both the 

Support Tools Server and Node can be re-installed over themselves. Note that re-
installation will not remove any files (for example, logs, registries, etc.) that have 

been saved to the Repository).  

•  It is not necessary to stop the Tomcat Web server or any Support Tools-related 

services in preparation for a re-install. 

•  If re-installing over a current installation, the Install Wizard displays the 

configuration settings (TCP/IP Port, Administrator Group Name, etc.) from the 

current installation, rather than the installation defaults. 

•  Following a re-install, you may want to restore backup copies of any customized 

files (see next section). 

Support Tools includes several files that can be customized by users after an initial 
installation. 

Because re-installing the product overwrites these customized files, Support Tools 
automatically creates backup copies (with the extension .bak). These backups can be 

restored after re-installation to re-introduce customization. 

Affected files include: 

  

processinfo.xml Include 

additional information on system 

services and processes for display in the 
Dashboard's Processes and Services 
screens. 

<support_tools_root>\repository\system 
files\ 
(On Support Tools Server and Nodes). 

server.xml 

Configure Tomcat for SSL. 

<support_tools_root>\jakarta-tomcat-
4.0.6\conf\ 
(On Support Tools Server only).