Polycom 3725-74600-004 Manual De Usuario
Chapter 9-Operator Assistance & Participant Move
Polycom, Inc.
9-13
The following icons and statuses are displayed in the Participant Status column:
When the Operator moves the participant to the Operator conference for individual assistance
the participant Status indications are cleared.
the participant Status indications are cleared.
Participant Alerts List
The Participant Alerts list contains all the participants who are currently waiting for operator
assistance.
assistance.
Participants are automatically added to the Participants Alerts list in the following
circumstances:
•
circumstances:
•
The participant fails to connect to the conference by entering the wrong conference ID
or conference password and waits for the operator’s assistance
or conference password and waits for the operator’s assistance
•
The participant requests Operator’s Assistance during the ongoing conference
This list is used as reference only. Participants can be assisted and moved to the Operator
conference or the destination conference only from the Participants list of the Entry Queues or
conference or the destination conference only from the Participants list of the Entry Queues or
ongoing conference where they are awaiting assistance.
The participants are automatically removed from the Participant Alerts list when moved to
any conference (including the Operator conference).
The participants are automatically removed from the Participant Alerts list when moved to
any conference (including the Operator conference).
Audible Alarms
In addition to the visual cues used to detect events occurring on the Collaboration Server, an
audible alarm can be activated and played when participants request Operator Assistance.
Using Audible Alarms
The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU
in either the Collaboration Server Web Client or RMX Manager.
The Audible Alarm played when Operator Assistance is requested is enabled and selected
in either the Collaboration Server Web Client or RMX Manager.
The Audible Alarm played when Operator Assistance is requested is enabled and selected
in the Setup > Audible Alarm > User Customization. When the Audible Alarm is activated,
the *.wav file selected in the User Customization is played, and it is repeated according to the
number of repetitions defined in the User Customization.
the *.wav file selected in the User Customization is played, and it is repeated according to the
number of repetitions defined in the User Customization.
Table 9-2
Participants List Status Column Icons and Indications
Icon
Status Indication
Description
Awaiting Individual
Assistance
Assistance
The participant has requested the operator’s
assistance for himself/herself.
assistance for himself/herself.
Awaiting Conference
Assistance
Assistance
The participant has requested the operator’s
assistance for the conference. Usually this means
that the operator is requested to join the conference.
assistance for the conference. Usually this means
that the operator is requested to join the conference.