Polycom 3725-74600-004 Manual De Usuario

Chapter 16-IVR Services

Polycom, Inc.

An Entry Queue (EQ) is a routing lobby for conferences. Participants are routed to the 
appropriate conference according to the conference ID they enter.
An Entry Queue IVR Service must be assigned to the Entry Queue to enable the voice 

prompts and video slide guiding the participants through the connection process. 
An Entry Queue IVR Service is a subset of an IVR Service. You can create different Entry 
Queue Services for different languages and personalized voice messages.
The Collaboration Server is shipped with a default Entry Queue IVR Service and all its audio 
messages and video slide. You can define new Entry Queue IVR Services or modify the 
default Entry Queue IVR Service.

In the Collaboration Server Management pane, click IVR Services  (

).

In the IVR Services list, click the New Entry Queue IVR Service (

button.

The New Entry Queue IVR Service - Global dialog box opens.

 

Fill in the following parameters:

(Mandatory) Enter the name of the Entry Queue Service. The name 
can be typed in Unicode. Maximum field length is 80 ASCII 
characters.

Select the language in which the Audio Messages and prompts will 
be heard. The languages are defined in the Supported Languages 
function.